99xo5 Privacy Policy

Our Commitment to Your Privacy

99xo5 is committed to handling your personal information responsibly and transparently. This Privacy Policy describes in plain terms how we collect, use, store, and protect the data you share with us when you register, log in, or otherwise interact with the 99xo5 platform. Please read this policy in full. By using 99xo5, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

The information we collect about you falls into three broad categories: information you provide directly when you create and use your account; information we collect automatically as you use the platform; and information we receive from third-party payment providers and identity verification services. We collect only the information that is necessary for the purposes described in this Privacy Policy.

Information You Provide Directly

• Full name and date of birth (required for age verification and KYC compliance)
• Email address and mobile phone number used to register and contact you
• Payment information including your bKash, Nagad, Rocket, or bank account details used for deposits and withdrawals — these are handled by our payment partners and we do not store full card or wallet credentials on our servers
• Identity documents submitted as part of Know Your Customer (KYC) verification, such as a national ID card or passport

Information Collected Automatically

• Device information including device type, operating system, browser type, and screen resolution
• Log data including your IP address, the pages you visit on 99xo5, and the time and duration of your sessions
• Gameplay and betting history, including game types played, wager amounts, and transaction records

Cookies and Tracking Technologies

99xo5 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage in aggregate. You can read more about how we use cookies in Section 7 of this Privacy Policy. Cookies do not give us access to your device or any information other than the data you choose to share with us.

2. How We Use Your Information

99xo5 uses the information we collect for specific, legitimate purposes directly related to providing and improving the platform. We do not use your personal data for purposes that are incompatible with those listed below, and we do not use it to make fully automated decisions that significantly affect you without human review.

• To create and manage your 99xo5 account, including verifying your identity and age as required
• To process your deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods
• To deliver customer support and respond to your queries, complaints, and account-related requests
• To send you service-related communications, including deposit confirmations, withdrawal notifications, and important account updates
• To detect, investigate, and prevent fraud, money laundering, account abuse, and other prohibited conduct
• To analyse platform usage in aggregate and improve game performance, payment processing, and overall user experience

3. Legal Basis for Processing

99xo5 processes your personal data only where we have a lawful basis to do so. The legal bases we rely on are as follows:

• Contract performance — processing is necessary to provide the services you have signed up for, including account management, payment processing, and game access
• Legal obligation — processing is necessary for 99xo5 to comply with applicable legal requirements, including anti-money laundering obligations and age verification requirements
• Legitimate interests — processing is necessary for the legitimate interests of 99xo5, including fraud prevention, platform security, and improving services for users
• Consent — where we process your data for marketing communications or other optional purposes, we do so only on the basis of your explicit consent, which you may withdraw at any time

4. Sharing Your Information

99xo5 does not sell, rent, or trade your personal information to third parties. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for the specified purpose.

Payment and Verification Partners

To process deposits and withdrawals, 99xo5 shares necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners are bound by their own privacy policies and applicable data protection obligations and are not permitted to use your data for any purpose other than fulfilling the transaction. For KYC purposes, identity documents may be shared with accredited identity verification service providers.

Legal and Regulatory Disclosure

99xo5 may disclose your personal information where required to do so by law, court order, or the lawful request of a competent authority. This includes disclosures required in connection with anti-money laundering investigations, fraud prevention inquiries, or other regulatory compliance obligations. We will notify you of any such disclosure where legally permitted to do so.

5. Data Retention

99xo5 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or for as long as we are required to retain it under applicable law. Account data is retained for the duration of your active account relationship with 99xo5. Following account closure, core account records and transaction histories are retained for the minimum period required to comply with anti-money laundering regulations and financial record-keeping obligations.

Data that is no longer required for any active purpose and which is not subject to a legal retention obligation will be securely deleted or anonymised. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes. If you would like to request deletion of your personal data, please contact 99xo5 support and we will respond to your request in accordance with applicable law.

6. Your Rights Over Your Data

As a user of 99xo5, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 99xo5 support team using the email address provided on this website. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable law.

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may request that we correct any inaccurate or incomplete personal data we hold about you
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no legal retention obligation applies
• Right to restrict processing — you may request that we limit the processing of your personal data in certain circumstances, for example while a dispute about accuracy is resolved
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal

Please note that some of your data rights are subject to conditions and exceptions under applicable law. For example, we may be unable to delete account or transaction records that we are legally required to retain. In all cases, we will explain clearly if we are unable to fulfil a data rights request and will advise you of any options available.

7. Cookies

99xo5 uses cookies — small text files stored on your device by your browser — to provide essential platform functionality and to understand how players interact with the site in aggregate. We do not use cookies to track your activity across third-party websites or to deliver targeted advertising.

Types of Cookies We Use

• Essential cookies — required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without breaking core functionality
• Performance cookies — collect anonymised data about how pages are used, which helps us identify slow-loading sections, navigation patterns, and areas for improvement. No personally identifiable information is collected
• Preference cookies — remember your settings and choices on the platform, such as your language preference, so that you do not need to re-enter them on every visit

Most modern mobile browsers give you control over cookies through your browser settings. You may disable non-essential cookies at any time through your browser's cookie settings. Please note that disabling essential cookies will affect the functionality of the 99xo5 platform, including your ability to log in and access games.

8. Security of Your Data

99xo5 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your browser and the 99xo5 platform is encrypted using SSL (Secure Socket Layer) technology. Access to personal data within the 99xo5 organisation is strictly limited to personnel who require it to perform their specific role and is subject to confidentiality obligations.

Despite our best efforts, no method of transmission over the internet and no method of electronic storage is completely secure. While we strive to protect your personal data using commercially acceptable means, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay in accordance with applicable law.

9. Changes to This Privacy Policy

99xo5 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make a material change to this policy, we will update the "Last updated" date at the top of this page and, where the change is significant, we will endeavour to notify registered users by email. Your continued use of the 99xo5 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy.